Privacy policy

SkinMode™ Privacy Policy

Last Updated: [12/ 02/ 2025]

SkinMode™ (“we”, “us”, “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, purchase our products, contact us, or interact with our brand.

By using our website www.skinmode1.com, our online store, or our social media channels, you consent to the terms of this Privacy Policy.

1. Introduction

We respect your privacy and operate in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

This policy applies to:

  • Website visitors
  • Customers
  • Social media interactions
  • Email inquiries
  • Business partners and affiliates

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

Provided directly by you:

  • First and Last Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed through a secure third-party gateway)
  • Order details

b. Automatically Collected Information

Collected via cookies, analytics, and browsing behavior:

  • IP address
  • Device type
  • Location (approximate)
  • Pages visited
  • Time spent on site
  • Referral source (Instagram, Google, etc.)

c. Account & Marketing Data

  • Wishlist or favorites
  • Reviews and feedback
  • Communication preferences
  • Sign-ups (newsletter, product launch notifications, VIP lists)

d. Social Media Information

If you interact with us on Instagram, TikTok, Facebook, etc., we may collect your profile data consistent with platform policies.

3. Why We Process Your Information

We process your information for the following purposes:

  • Order Processing & Delivery
    To process payments, ship products, provide invoices, and confirm purchases.
  • Customer Service
    Responding to messages, complaints, account assistance, and returns.
  • Marketing & Personalization
    Sending promotions, new product launches, restock alerts, or suggestions.
  • Website Improvements
    Understanding user behavior to improve site performance and experience.
  • Legal & Security
    Fraud prevention, identity protection, tax compliance, and transaction verification.

4. Cookies & Similar Technologies

We use cookies and tracking tools to:

  • Maintain cart and checkout
  • Personalize recommendations
  • Measure marketing performance
  • Improve user experience

You may disable cookies through your browser settings — however certain website features may not function properly.

5. How We Disclose Your Personal Information

We never sell your personal data.

We may share information with trusted service providers for operational purposes, including:

  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Shipping carriers (USPS, FedEx, UPS)
  • Cloud & analytics tools (Google Analytics, Meta Pixel)
  • Email marketing partners (Klaviyo, Omnisend, etc.)

All third-party vendors are required to protect your data and use it only for legitimate business purposes.

6. Chat and Support Disclosure

If you contact us via live chat, WhatsApp, Instagram, or email:

  • We may collect your name, message content, and contact details.
  • Communications may be stored for customer service quality and training.
  • We may follow up to resolve issues or confirm service details.

We do not share chat messages publicly unless you give written consent.

7. Shopify Platform & Network Intelligence

Our store is powered by Shopify.
Shopify may automatically collect and process purchase and device data to:

  • Protect against fraud
  • Maintain platform performance
  • Enhance checkout security
  • Improve merchant operations

You can learn more via Shopify’s privacy policies.

8. Payments

All payments are encrypted and processed securely through certified third-party gateways.

We do not store credit card or bank information.

9. California Privacy Rights (CCPA)

If you are a California resident, you may request:

  • Access to your personal information
  • Correction or deletion
  • Opt-out of targeted marketing
  • Information on data disclosure practices

To submit a request, email: info@skinmode1.com

10. GDPR Data Protection Rights (EU / EEA)

You may request:

  • Access to stored data
  • Data correction
  • Data deletion (“Right to Be Forgotten”)
  • Restriction or objection to processing
  • Data portability

To request these rights, contact: info@skinmode1.com

11. Data Retention

We retain your data only as necessary for business, legal, or tax purposes.

  • Orders: up to 7 years
  • Analytics: up to 24 months
  • Email marketing: until unsubscribed

12. Security

We implement industry-standard safeguards, including:

  • SSL encryption
  • Secure hosting
  • Restricted employee access
  • PCI-compliant payment processing

However, no digital system is 100% risk-free.

13. Children’s Privacy

SkinMode™ does not knowingly collect data from anyone under age 13.
If a parent identifies a violation, we will immediately delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted with a new “Last Updated” date.

Continued use of the website means acceptance of updated terms.

15. Contact Us

If you have questions or privacy requests:
info@skinmode1.com
+1 (661) 247-9184
Instagram: @skinmode1

SkinMode™ — Los Angeles, California, USA