Shipping policy
Shipping Policy — SkinMode™
Last Updated: [12/02/2025]
Thank you for shopping with SkinMode™.
Below is our shipping policy.
1. Processing Times
Orders are processed within 1–3 business days excluding holidays or weekends.
Once shipped, you will receive a tracking number via email or SMS.
2. Delivery Times
Estimated delivery window:
- USA: 3–7 business days
- International: 10–21 business days
Delivery times may vary due to:
- Carrier delays
- Weather
- Customs clearance
- Seasonal volume
3. Shipping Rates
Shipping fees are calculated at checkout based on:
- Destination
- Order weight
- Carrier service
Rates are non-refundable.
4. Incorrect Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address:
- A reshipping fee will apply.
5. Lost, Stolen, or Delayed Packages
Once an order is transferred to the carrier, SkinMode™ is not responsible for:
- Loss
- Theft
- Delivery delays
- Scanning errors
If marked “Delivered” but not received:
- Contact the carrier directly to file a claim.
6. Customs & Duties
International customers may be charged:
- Customs fees
- Import tax
- Duties
These charges are the responsibility of the buyer and not included in the order total.
7. Order Tracking
Tracking information will be sent to the email or phone provided at checkout.
If you do not receive tracking details within 3 business days, contact us.
8. Contact
For shipping inquiries:
📧 info@skinmode1.com
📱 +1 (661) 247-9184
Los Angeles, CA, USA